Customer Service/Medical Coder/Administrative Assistantant

LaShondra S. Jones
10 Cornelia St Apt 3
Brooklyn, NY 11221

Objective: To secure a position that would utilize and expand my education and hand-on experience to strengthen a facility’s operations, that seeks and rewards result.

Skills and Qualifications:

·         EKG, CPR, Vital Signs, and Visual Acuity Examination.
·         Anatomy, Physiology, and Pharmacology
·         Aseptic Techniques, Specimen Collection (Finger Puncture, and Phlebotomy.
·         Medical Manager 10.0 and Medisoft.
·         HCPCS, M ICD-9, and CPT -4 Coding
·         Clinical Office Procedures
·         Medical Office Administration
·         Medical Terminology, and Medical Emergencies
·         MS Office of Windows 2003/XP; Word, Excel  and PowerPoint
·         Type 45 wpm

       ASA Institute – The College for Excellence                                                              Brooklyn, NY
Earning Associate Degree in Medical Assisting – Expected Graduation 2010

1992                            Muskegon Skilled Training Center                                                                            Muskegon, MI
1992, Certificate earned – Clerical and Accounting

01/2006- 06/2007                                 The Home Depot                                                                   Muskegon, MI
                                                          Special Service Dept, CSR
·         Answered phones and assisted customers over phone with orders; provided courtesy service.
·         Provided excellent customer service to customers entering Special Services Department.
·         Assisted customer with custom orders, such as renting Landscaping tools and machinery, General Contractor equipment, etc

07-2005- 01/2006                                Precision Response Center (DirecTV)                                   Miami,FL
                                                           Customer Service
·         Provided excellent customer service to clients of DirecTV.
·         Advised customers of promotions and monthly specials.
·         Assisted customers with upgrades and downgrades of services.
·         Adjusted accounts to reflect termination of service or suspension of service

11/2004- 01/2005                                The Children's Place                                                              Muskegon, MI
                                                           Sales Associate
·         Assisted customer with merchandise and sizing selection.
·         Provided excellent customer service to all guest entering facility.
·         Handled cash, credit and debit card transaction as cashier.
·         Maintain the neat appearance of the selling floor.
·         Ensured that all items in inventory where placed in appropriate shelves and locations on selling floor.

08/2001- 09/2004                                Beulah Missionary Baptist Church                                        Muskegon , MI              
·         Created order of service bulletins and typed up obituaries.
·         Arranged Pastor’s travel arrangements during out of state conferences and seminars.
·         Answered phones, screened calls and took messages as requested.
·         Typed all special events notices during Holidays.

References:                                         Available upon Request

  • ID#: 74278
  • Location: Brooklyn, NY , 11221

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