Customer Service / Receptionist

sBrooklyn, New York · (347) 777-4803 · smarcel.acvd11@gmail.com

Shirley Acevedo

 

Objective

More than nine years working for and managing retail and office establishments. Recognized for delivering unparallel customer service. A verifiable track record of success backed by dependable references.

 

Experience

12/2011 – 9/2012

  Supreme Glass & Windows

Long Island City, NY

Customer Service

  • Operate telephone to answer, screen and forward calls providing isformation and taking messages.
  • Input client information into Service CEO.
  • Set up service appointments with both current and new clientele.

 

11/2010 – 12/2011

Comfort Style Furniture

Brooklyn, NY

Assistant Manager

  • Estimate or quote prices, contract terms, warranties, and delivery duties.
  • Answer customer questions about products, prices availability, and credit terms.
  • Conduct opening/closing procedures and general administrative duties

 

9/2006 – 10/2010

LA Mode

Passaic, NJ

Co-Sales Manager

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure customers receive satisfactory service and merchandise.
  • Assign employee schedules and duties.

 

5/1999 – 8/2005

D.A Autos

Brandon, FL

Front Desk Receptionist

  • Collect, sort, distribute and prepare mail, messages, and courier deliveries.
  • Receive payment and record receipts for services.
  • Answer telephones and take messages.

 

Education

8/2011 – Current

CUNY New York City College of Technology

Brooklyn, NY

  • Marketing

 

1/2010 – 5/2010            Hillsborough Community College           Tampa, FL

  • Marketing

 

1991 – 1994

Gaither High School

Tampa, FL

  • High School Diploma
  • ID#: 71739
  • Location: Brooklyn, NY , 11220

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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