Windows Junior Administrator


Dewits Cham

1776 Bedford Ave. #B21 ¨ Brooklyn, NY 11225 ¨ Phone: (347) 445-0614 or (718) 282-0921


Windows Junior Administrator

¨       Dynamic highly qualified Computer Technician and with extensive experience at troubleshooting and fixing problems while minimizing customer stress levels.

¨       Expert in analyzing data, resolving problems and providing superb customer service to personnel.

¨       Experienced in developing process improvements that streamline workflow.

¨       Excellent leadership, communication and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging and deadline-driven environments.

Areas of Expertise








§  Customer Service

§  Client Relationships

§  Administrative Skills

§  PC Imaging

§  Software/Hardware Support

§  Network Setup

§  Network Support

§  Email Configuration

§  Remote Client Support

§  Team Leadership/Motivations

§  Troubleshooting

§  Database Creation




PC: Dell, HP, Gateway, Macintosh

Printers: Lexmark, HP, Brothers, Xerox



Win 2000, XP, Vista, 7, Windows Server 2003-2008 (Uses VMware as studying tool for Win Server 2008), MS office 2003-2007



A+ Certified; Network + Certified; MCTS (Windows 7, Configuration); ACMT (Apple Certified Macintosh Technician) Certified; HP Certified (for Desktops, Workstations and Notebooks); Lexmark Certified (for specific models); Customer Service Mindset Certified.


professional experience


Administration for Children’s Services, Queens, NYC                                                                     9/12-Present

Desktop Support Technician


  • PC imaging (imaging tool: Ghost)
  • Outlook 2003 set up and configuration
  • Network printer configuration
  • Network drive mapping
  • Renaming and adding PCs to the domain
  • Creating outlook personal folders files
  • Importing/Exporting outlook personal folders files
  • Data migration
  • Uses Touchpaper as ticketing system



Department of Homeless Services                                             New York, NY                                                11/11-9/12

Help Desk Analyst 

  • Provide software support for an application named CARES
  • Use Microsoft SCCM (System Center Configuration Manager) and LogMeIn for remote support
  • Handle an average of 18 tickets daily; use Remedy as ticketing system
  • Provide software Support for Win XP and 7
  • Perform password resets (by using Active Directory Users and Computers for Server 2008)


DC Comics & WB                                                                               New York, NY                                                      04/11-09/11

Desktop Support Analyst

  • Compacted and Rebuilt Entourage Databases
  • Used Remedy as ticketing system
  • Performed software upgrades and updates
  • Performed software maintenance on PCs and Macs (by using “Main Menu on Macs)
  • Renamed and added PCs to the domain; renamed Mac computers
  • Created and deleted local user accounts on PCs and Macs
  • Added and deleted Network and Local printers on Mac and PC computers
  • PC imaging and Network drive mapping (for PCs and Macs); Printer support
  • Replaced hard drive and memory for PCs
  • Import and Export .pst files and contact lists
  • Utilized Bomgar for remote support
  • Configure email clients for Entourage (2004-2008 and Outlook 2011 for Macs) and MS Outlook (2002-2010 for PCs)
  • Erased and Imaged Macintosh computers


Department of Education                                                             LIC, NY                                                                     2/10 – 7/10

Help Desk/Desktop Support Technician

  • Provided customer service, hardware, and software support for: Windows operating system (mainly Windows XP Professional); a special software used by the DOE named POS; Lexmark and HP printers (e.g. printing issues, device driver issues, printer upgrades)
  • MS Access for Ticket tracking and recording
  • Remote Assistant for troubleshooting purposes (via Windows Server 2003).
  • Conducted field troubleshooting visits for replacement of hardware, and configuration upgrading.
  • Device driver upgrade
  • Handled an average of 15-20 tickets daily


ASI System Integration                                                                 New York, NY                                                        9/09 – 2/10

Field Technician (Hardware Support)

  • Dispatched to multiple locations to perform break fix on PCs (mainly Dells), Macs (IMacs and MacBooks), as well as Lexmark printers
  • PC Imaging


DELL via ICC (Interface Computer Communications)         Jersey City, NJ                                                        3/08 – 7/09

Field Technician

  • Dispatched to multiple locations; Basic TCP/IP configurations; set up and configure desktop computers (Windows and Mac) to the network of the school and to the local and network printers; laptops (Windows and Mac operating systems) are configured to the network wirelessly or by the use of a Cat5 cable and to network and local printers as well
  • Set up network printers to the LAN of the school (hard-wired or by means of a WAP) in general offices as well as classroom environments
  • Troubleshoot hardware and software issues
  • As Site leader supervised a group of 5 field technicians




Compu21                                                                                             Queens, NY                                                               2010-2011

MCITP: Enterprise Administrator on Windows Server 2008


New Horizons Computer Learning Centers                            New York, NY                                                          2007-2008

MCSA: System Administrator on Windows Server 2003


Kingsborough Community College                                            New York, NY                                                          1999-2001

Associates Degree in Science




Available Upon Request

  • ID#: 69898
  • Location: Brooklyn, NY , 11225

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