Windows Junior Administrator


Dewits Cham

1776 Bedford Ave. #B21 ¨ Brooklyn, NY 11225 ¨ Phone: (347) 445-0614 or (718) 282-0921


Windows Junior Administrator

¨       Dynamic highly qualified Computer Technician and with extensive experience at troubleshooting and fixing problems while minimizing customer stress levels.

¨       Expert in analyzing data, resolving problems and providing superb customer service to personnel.

¨       Experienced in developing process improvements that streamline workflow.

¨       Excellent leadership, communication and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging and deadline-driven environments.

Areas of Expertise








§  Customer Service

§  Client Relationships

§  Administrative Skills

§  PC Imaging

§  Software/Hardware Support

§  Network Setup

§  Network Support

§  Email Configuration

§  Remote Client Support

§  Team Leadership/Motivations

§  Troubleshooting

§  Database Creation




PC: Dell, HP, Gateway, Macintosh

Printers: Lexmark, HP, Brothers, Xerox



Win 2000, XP, Vista, 7, Windows Server 2003-2008 (Uses VMware as studying tool for Win Server 2008), MS office 2003-2007



A+ Certified; Network + Certified; MCTS (Windows 7, Configuration); ACMT (Apple Certified Macintosh Technician) Certified; HP Certified (for Desktops, Workstations and Notebooks); Lexmark Certified (for specific models); Customer Service Mindset Certified.


professional experience


Administration for Children’s Services, Queens, NYC                                                                     9/12-Present

Desktop Support Technician


  • PC imaging (imaging tool: Ghost)
  • Outlook 2003 set up and configuration
  • Network printer configuration
  • Network drive mapping
  • Renaming and adding PCs to the domain
  • Creating outlook personal folders files
  • Importing/Exporting outlook personal folders files
  • Data migration
  • Uses Touchpaper as ticketing system



Department of Homeless Services                                             New York, NY                                                11/11-9/12

Help Desk Analyst 

  • Provide software support for an application named CARES
  • Use Microsoft SCCM (System Center Configuration Manager) and LogMeIn for remote support
  • Handle an average of 18 tickets daily; use Remedy as ticketing system
  • Provide software Support for Win XP and 7
  • Perform password resets (by using Active Directory Users and Computers for Server 2008)


DC Comics & WB                                                                               New York, NY                                                      04/11-09/11

Desktop Support Analyst

  • Compacted and Rebuilt Entourage Databases
  • Used Remedy as ticketing system
  • Performed software upgrades and updates
  • Performed software maintenance on PCs and Macs (by using “Main Menu on Macs)
  • Renamed and added PCs to the domain; renamed Mac computers
  • Created and deleted local user accounts on PCs and Macs
  • Added and deleted Network and Local printers on Mac and PC computers
  • PC imaging and Network drive mapping (for PCs and Macs); Printer support
  • Replaced hard drive and memory for PCs
  • Import and Export .pst files and contact lists
  • Utilized Bomgar for remote support
  • Configure email clients for Entourage (2004-2008 and Outlook 2011 for Macs) and MS Outlook (2002-2010 for PCs)
  • Erased and Imaged Macintosh computers


Department of Education                                                             LIC, NY                                                                     2/10 – 7/10

Help Desk/Desktop Support Technician

  • Provided customer service, hardware, and software support for: Windows operating system (mainly Windows XP Professional); a special software used by the DOE named POS; Lexmark and HP printers (e.g. printing issues, device driver issues, printer upgrades)
  • MS Access for Ticket tracking and recording
  • Remote Assistant for troubleshooting purposes (via Windows Server 2003).
  • Conducted field troubleshooting visits for replacement of hardware, and configuration upgrading.
  • Device driver upgrade
  • Handled an average of 15-20 tickets daily


ASI System Integration                                                                 New York, NY                                                        9/09 – 2/10

Field Technician (Hardware Support)

  • Dispatched to multiple locations to perform break fix on PCs (mainly Dells), Macs (IMacs and MacBooks), as well as Lexmark printers
  • PC Imaging


DELL via ICC (Interface Computer Communications)         Jersey City, NJ                                                        3/08 – 7/09

Field Technician

  • Dispatched to multiple locations; Basic TCP/IP configurations; set up and configure desktop computers (Windows and Mac) to the network of the school and to the local and network printers; laptops (Windows and Mac operating systems) are configured to the network wirelessly or by the use of a Cat5 cable and to network and local printers as well
  • Set up network printers to the LAN of the school (hard-wired or by means of a WAP) in general offices as well as classroom environments
  • Troubleshoot hardware and software issues
  • As Site leader supervised a group of 5 field technicians




Compu21                                                                                             Queens, NY                                                               2010-2011

MCITP: Enterprise Administrator on Windows Server 2008


New Horizons Computer Learning Centers                            New York, NY                                                          2007-2008

MCSA: System Administrator on Windows Server 2003


Kingsborough Community College                                            New York, NY                                                          1999-2001

Associates Degree in Science




Available Upon Request

  • ID#: 69898
  • Location: Brooklyn, NY , 11225

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Windows Systems Administrator
Yonkers, NY Consumer Reports
Sr. Windows Server Administrator
Ballston Spa, NY Global Foundries
Windows Server Administrator
Ballston Spa, NY Global Foundries
Windows Systems Administrator
New York City, NY Google
Windows System Administrator - Server Operations
Rome, NY NCI Information Systems
Windows Systems Administrator - Active Directory
New York City, NY Kforce