Customer Service/ Middle Office/ Data Entry/ Receptionist
169 Bay 47th Street
Brooklyn, NY 11214
Home (718) 373-5950 Cell (347) 886-0046
A detail oriented
team player with over 15 years of middle office/trades processing/customer
service experience. Punctual, efficient and reliable; enjoys new challenges and
is willing to go the extra mile to get the job done.
analysis and resolution
Service/Customer Relations skills
Microsoft Excel skills
America/Merrill Lynch, New York, NY
1985 to June 2012
– Securities/Client Services 1995 to June 2012
for processing and correcting customer trade files consisting of various types
of stocks, bonds and options for regular and GPB (Global Prime Brokerage)
correct position/money/trade breaks sent by customer.
for position testing and transferring purposes.
cause analysis on invalid data processing.
macro-driven excel spreadsheets designed to amend incorrect file structures and
make processing procedures more efficient.
trade data into excel spreadsheets and/or directly into system for processing.
of pair-off and intercompany breaks.
internal and external clients for assistance with breaks.
procedures of daily processes for training purposes.
and make corrections to incorrectly processed trades.
new trades processing and corrections systems.
Act as point
person for client onboarding.
for bonds into Security Master system.
Help new and
current customers to create appropriate trades files.
process trade files for ETF orders; call/fax in orders when necessary.
knowledge of various systems and procedures.
associates on trade processing procedures.
Act as point
person with storage facility for pick up and recall of daily work.
Department 1985 to 1995
up to 20 messengers.
for organizing various deliveries and pick-ups in the downtown, midtown and
uptown Manhattan area including all early morning deliveries of customer
to deliver and pick-up stocks and bonds at the Clearing house.
trade tickets from the NYSE and NYFE.
High School 1982
Advanced and Macro courses for Microsoft Excel
courses in anti-money laundering, e-mail etiquette, and computer/customer data