Support Service

 

FREDERICK R. FARNON

Brooklyn, New York 11230

ffarnon@verizon.net

 

SUMMARY OF QUALIFICATIONS:

Strong interpersonal and communication skills, great attention to detail and initiative have me considered the “go-to” person in a variety of work situations. Conveying an openness and accessibility has resulted in establishing good working relations and successfully impacting services for clients.

 

WORK EXPERIENCE:

 

SHORE HILL SENIOR HOUSING (part-time)                                August 2011 - Present

Support Coordinator, Brooklyn, New York

·      Facilitate collection of medical and personal information complying with HIPAA regulations

·      Conduct health surveys with residents compiling information for statistical purposes

·      Act as liaison between residents and services

·      Direct resident inquiries and concerns to appropriate staff

·      Provide social support, health advocacy and computer education

·      Assist in the coordination of activities for older adults with Dementia and Alzheimer’s

 

FOCUS CAREER GROUP, INCORPORATED                              September 2010 - March 2011

Front Desk Office Coordinator, New York, NY (part time)                   

·      First point of contact for all incoming phone calls, visitors, students and clients

·       Maintained files coordinating with teachers, clients and Director

·      Expedited reports  and information to government agencies (FEGS, HRA)

·      Registered students for classes and job placement assistance

·      Responded to inquiries regarding school courses

·      Performed bank transactions, expedited outgoing mail

·      Purchased office supplies

 

ADDITIONAL WORK EXPERIENCE:

 

NEWS AMERICA MARKETING                                                      January 1992 – June 2008

Client Support Coordinator, New York, NY

  • Primary resource for internal and external clients regarding orders and documentation
  • Created and maintained spreadsheet record of ongoing media projects
  • Pro-active in reducing the time needed to expedite  information to clients
  • Successfully retrieved $89,000.00 in unlisted production charges
  • Responded to clients’ inquiries and concerns
  • Acted as liaison between clients, management and internal areas
  • Coordinated with Human Resources in giving presentations to new employees
  • Wrote instruction manuals on department procedures
  • Trained co-workers 
  • Expedited clients’ contracts
  • Performed outgoing mailings, scanning of documents, copying, filing, faxing

 

 

EDUCATION:

Community Health Worker Program - LaGuardia Community College, Long Island City, NY

Microsoft Office Suite Program - Focus Career Group, Inc., New York, NY

Bachelor of Arts Degree, Liberal Arts - Brooklyn College, Brooklyn, NY

 

COMPUTER SKILLS:

Word, Excel, PowerPoint and Outlook

  • ID#: 69184
  • Location: Brooklyn, NY , 11230

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