CUSTOMER SERVICE

David Rojas

191 28th Street, Fl.2, Brooklyn N.Y 11232 daverojas228@gmail.com 347-839-6662

Seek the Position of Customer Service Representative,

Strong written and verbal communication skills with attention to detail,

Problem solving abilities and analysis of data collection,

Interact courteously and effectively with a variety of people.

 

 

 

Customer Service Bilingual Spanish / 4 Years Experience in Call Center Settings

 

 

Objective:   

Seek the Position of Customer Service Representative,

Strong written and verbal communication skills with attention to detail,

Problem solving abilities and analysis of data collection,

Interact courteously and effectively with a variety of people.

 

Experience:

Customer Service Bilingual Spanish                                                            2008 - 2012 

Office of Pupil Transportation, LIC, NY                                                          

  • Answered calls regarding daily school bus transportation and bus incidents.
  • Aimed to resolve callers question and find the appropriate unit to further assist.
    • Followed up and resolved caller’s complaints.
    • Entered all call, emails and faxes into database.

Field Trip Liaison & Customer Service                                                          2009 – 2012

Office of Pupil Transportation, LIC, NY

  • Communicated with schools, teachers and vendors to facilitate field trips.
  • Took field trip requests by computer and fax and faxed individual trip details to vendors.
  • Followed up with vendors to verify and effectively confirm receipt with agent’s name.
  • Support school-hour transportation and field trips within the 5 boroughs of NYC.                                       
  • Responding to field trip changes and vendor updates.
  • Entered all calls, emails and faxes in database.

 

Hello World Communications, NY, NY                                                                        2000 - 2006

Video Duplications Manager

Managed digital and analog duplications department and media shipping.

Created digital clones of masters and videos for editing.

Performed basic PAL to NTSC Standards Conversion using S-Video.

 

Metrovision Production Services                                                                  1996 – 1998

Staff Technician

Opened video production house daily for early morning video ENG style crews and directors.

Performed video equipment check-in/out of cameras, recording decks and lighting equipment.

Used degausser to erase and recycle digital video.

Provided technical support for clients and production staff daily.

 

Memorial Sloan-Kettering Cancer Center                                                      1992 - 1993

Data Management

Hired by Coopers & Lybrand as Evening Administrative Production Staff

to assist in the transfer of medical records from main site campus to new off-site center.

 

Education

B.A. Film Production, Hunter College, New York, NY 2006

Languages:     English, Spanish

Software:        Word, Excel, Outlook, data entry, Pro Tools LE

 

 

 

 

 

  • ID#: 68357
  • Location: Brooklyn, NY , 11232

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