IT Telecom Technician

Pedro Santiago

555 Ovington Avenue • Apt. 25D

Brooklyn, NY 11209

(718) 833-2475 •



Profile                  Recognized as a hardworking, results-driven and self-motivated professional, offering extensive experience in the design, implementation and support of voice/data transmission, PBX and networking technologies • Devise and implement innovative diagnostic solutions, resulting in substantial cost-savings, increased efficiency and streamlined operations • Sustain composure and efficiency in fast-paced, high-pressure environments • Promote project objectives clearly and effectively while adhering to strict schedules and budgets


Hardware             Avaya Products • Dell/HP/etc. Laptops/PCs/Printers • Novell Network • Octel Products


Software              Adobe • MS Office • Novell Client • Windows XP, 7 • WordPerfect 6.1


Diagnostic           McAfee Antivirus • Microsoft Diagnostic • Norton Antivirus • Norton Utilities • Vipre Antivirus


Installation         CAT-5/CAT-5e/CAT-6 Cabling • CD-ROM Drive • Ethernet Networking • Fax Modem • Network Interface Card • T1 Lines • Voice Mail Systems • Work Station


Professional        City Center of Music and Drama, Inc. – New York, NY

Experience             Telecommunications Manager & Administrator, David H. Koch Theater                    6/2002-7/2011

Ø     Managed and directed various telecommunications projects including: an off-site office complex, resulting in savings of $50K+ • a new telemarketing facility • a new box office • New York City Ballet wardrobe and group sales centers.

Ø     Programmed three T1 lines for a new ticket call center, resulting in savings of $500+. Efforts to meet the deadline ahead of schedule saved thousands of dollars in revenue.


                              Algomod Technologies Corporation – New York, NY                                                                               

                              Telecommunications Administrator (Consultant), Citibank (Weehawken, NJ)         11/2001-12/2001


                              HIP – New York, NY                     

                              Telecommunications Analyst                                                                                                   4/2001-8/2001


                              Advanced Consultancy Group International, Inc. – New York, NY                

                              Telecommunications Administrator (Consultant), John Wiley & Sons, Inc.                 2/2001-4/2001


                              AlphaNet Solutions, Inc. – Cedar Knolls, NJ                

                              Telecommunications Administrator (Consultant), Goldman Sachs (New York, NY)    6/1999-12/2000


                              North American Communications, Inc. – Bethesda, MD            

                              Telecommunications Administrator (Consultant), FDIC (New York, NY)                      2/1999-4/1999


                              DMR Consulting Group, Inc. – Jersey City, NJ              

                              Telecommunications Administrator                                                                        6/1996-11/1998


                              Manufacturers Hanover – New York, NY                      

                              Computer Operator Supervisor (Chemical Bank)                                                      9/1982-10/1995


Summary of               Direct and oversee the design, installation, testing, operation, repair and maintenance of Expertise                                   telecommunication equipment, systems and networks ensuring a smooth running and cost-efficient                                        operation in all respects.

·          Consistently analyze technical operations to determine areas of potential cost reduction, program improvement, policy change and organization-wide standardization. 

·          Evaluate systems for equipment failure or errors in performance; provide onsite and remote support; diagnose and resolve issues in a timely manner, minimizing downtime while assuring operational integrity.

·          Enter commands; activate controls on computers and peripheral equipment to integrate systems.

·          Provide desktop support; create service desk tickets; change passwords, unlock accounts, install software/hardware, remove viruses, malware and spyware, etc.

·          Communicate with a wide range of vendors to obtain pricing information and order equipment.

·          Maintain pertinent documentation including user support logs, technical specifications, operating standards, system problems, corrective actions, resolution status and completed installations.


Education &         Avaya – New York, NY

Training                Certificates in: Business Communication Systems • CentreVu CMS Administration • Definity Audix Administration • Definity G3 Administration • Octel 250/350 System Operation & Management          


                               New York business instiute – New York, NY                   

                              A+ Certification • Network+ Training Program.


                              Learning tree international –alexandra, va                  

                              Certificate: Security+Training Program.


                              CUNY: College of Staten Island – Staten Island, NY                 

                              Completed credits in Management & Economics


                              Learning Tree International – Reston, VA         

                              Certificates in: VoIP: Hands-On


                              New York City Technical College – Brooklyn, NY      

                              Computer Repair Specialist Program Certificate (310 Hours)


Languages            Semi-fluent in Spanish • Fluent in English


References            Furnished Upon Request

  • ID#: 67835
  • Location: Brooklyn, NY , 11209

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