Technical Support Technician
Responsibilities:
Kforce has a client in search of a Technical Support Technician in Brooklyn, New York (NY).
Area of work includes Brooklyn-Queens-Western Long Island.
They candidate should live in the surrounding area of work Brooklyn, Queens, or Long Island.
This role will require a reliable car to travel between client locations.
Reimbursement for travel between clients.
Summary:
Our client has been in business for 30
years due to the focus and commitment, not only to their customers, but to their associates as well.
They refer to their associates as the heart and soul of their company and are committed to maintaining an office culture of respect, integrity and excellence.
If you are interested in this amazing opportunity, please apply today! The candidate will perform Break & Fix work during Monday - Friday 9am - 6pm.
They will need to work On Call rotation and willing to work overtime when required.
Responsibilities:
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's) Technician will travel to each client's location Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer Works under general supervision Will perform Printer support including hardware break fix, IMAC, and project work Equipment covered includes Xerox, HP, Dell and Lexmark Printers Work will be warranty work replacing component parts such as main boards, printheads, laser units, and gear assy on Xerox printers mainly Will receive training on POS training among other training to cover our clients REQUIREMENTS:
2 years plus with customer service experience 1 years plus supporting printers or MFD's (multi-function devices), including software and break fix Technician will travel to each client's location using their car to travel between client location; Reimbursed for mileage traveled between clients Able to work weekends, staggered or late shifts possibly including evenings and/or weekends Need to be very personable as they will be interacting with a wide range of users and environments Can work on a ladder of lift and are able to lift up to 50 pounds Basic Needs/Haves:
Ability to manage priorities Basic understanding of networks Possess a valid driver's license Smartphone with teethering/hot spot capabilities (Reimbursed within Corporate Guidelines) Laptop Basic Hand Tools Preferred, not required:
CompTIA A
XEROX Printer Certifications with TCN # OEM Printer Warranty Certifications OEM Laptop/Desktop Warranty Certifications Server experience would be a bonus Kforce is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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