Phoenix House
Center ClerkJob DetailsJob LocationBrooklyn Community Recovery Center - Brooklyn, NYPosition TypePart TimeEducation LevelHigh School or GED EquivalentSalary Range$18.
00 - $20.
00 HourlyTravel PercentageUp to 25%Job ShiftMorningJob CategoryEntry LevelDescriptionSUMMARYThe Center Clerk is an integral part of the outpatient clinic team as a supportive point of contact for patient scheduling and services and operational management of the clinic.
Center Clerks will work with Recovery Center staff to support its programs and participants.
This position is temporary for 24 weeks, working 15 hours per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties and responsibilities may be assigned.
Support visitors at the Center by welcoming them into the Center, support them in signing in to the Center and otherwise ensure that the Center is a warm and welcoming environment
Answer phones, respond to emails, make phone calls to participants and/or partners for follow up, information, and/or to schedule appointments
Assist with community outreach:
transport, setup, and provide information during local events Functions as an initial point of contact for patients both on the phone and in office.
Appropriately triage calls, schedule appointments and provide information about the program's services.
COMPETENCIES (KSAs)
Ethical Practices
Judgment
Critical Evaluation
Problem Solving
Decision Making
Communication
Teamwork
Technical Capacity
Customer ServiceQualificationsREQUIRED
Experience:
Experience in customer service/receptionist positions in an office setting preferredREQUIRED EDUCATION:
High School Diploma/GEDWORK ENVIRONMENT
This job operates in an indoor office environment.
This role routinely uses standard office equipment such as computers, phones and photocopiers.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 poundsPhoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.
EEO is the Law:
Applicants and employees are protected under Federal law from discrimination.
Click https:
//www.
dol.
gov/ofccp/regs/compliance/posters/pdf/eeopost.
pdf to learn more.
About the Company:
Phoenix House.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $20.
00 HourlyTravel PercentageUp to 25%Job ShiftMorningJob CategoryEntry LevelDescriptionSUMMARYThe Center Clerk is an integral part of the outpatient clinic team as a supportive point of contact for patient scheduling and services and operational management of the clinic.
Center Clerks will work with Recovery Center staff to support its programs and participants.
This position is temporary for 24 weeks, working 15 hours per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties and responsibilities may be assigned.
Support visitors at the Center by welcoming them into the Center, support them in signing in to the Center and otherwise ensure that the Center is a warm and welcoming environment
Answer phones, respond to emails, make phone calls to participants and/or partners for follow up, information, and/or to schedule appointments
Assist with community outreach:
transport, setup, and provide information during local events Functions as an initial point of contact for patients both on the phone and in office.
Appropriately triage calls, schedule appointments and provide information about the program's services.
COMPETENCIES (KSAs)
Ethical Practices
Judgment
Critical Evaluation
Problem Solving
Decision Making
Communication
Teamwork
Technical Capacity
Customer ServiceQualificationsREQUIRED
Experience:
Experience in customer service/receptionist positions in an office setting preferredREQUIRED EDUCATION:
High School Diploma/GEDWORK ENVIRONMENT
This job operates in an indoor office environment.
This role routinely uses standard office equipment such as computers, phones and photocopiers.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 poundsPhoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.
EEO is the Law:
Applicants and employees are protected under Federal law from discrimination.
Click https:
//www.
dol.
gov/ofccp/regs/compliance/posters/pdf/eeopost.
pdf to learn more.
About the Company:
Phoenix House.
Estimated Salary: $20 to $28 per hour based on qualifications.
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