Assistant Program Director, Light Touch Services
Our client in the non-profit industry is seeking a Program Director to join their team! Reporting to the Program Director, the Assistant Program Director, Light Touch Services will provide supervisory oversight to the Light Touch Program.
Using a Critical Time Intervention (CTI)-informed model, the Assistant Program Director will have responsibility for a growing team of Clinical Coordinators, Program Coordinators, Housing Retention Specialists and eventually Tenant Services Coordinators.
The Light Touch Program provides time-limited services focused on housing retention, resource development, and community integration with the goal of helping formerly homeless individuals and families develop the skills, tools and resources needed to sustain long term housing retention and prevent eviction.
These services will be provided to individuals and families exiting the shelter system and moving into apartments in new developments located throughout Brooklyn and Queens.
The Assistant Program Director is responsible for ensuring that service provision is of the highest quality and is consistent with CTI-informed principles.
The Assistant Program Director will have direct supervisory responsibility for 2-4 people, and indirect oversight of between 12-15 staff.
The position also liaises with community stakeholders, funders, property management, and real estate development companies, and serves as a member of management team.
This position's hours are generally 9 AM-5 PM, Monday-Friday.
The position will be fully in-person and will provide services and supervision of staff placed at various program sites across Brooklyn and Queens.
Salary:
$75,000 - $82,000
Responsibilities:
Provide direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors Offer support, training, and quality control for intake processes, initial assessments, and the reassessment of participants, as well as closing cases as necessary and as per guidelines Assist with hiring, onboarding, training, and coaching of new staff Travel between sites to attend meetings and provide supervision Produce outcomes reports based on services provided as well as track program participants entry and exit and monitor for accuracy Manage caseload assignments and conduct case reviews with staff Provide training to staff on Critical Time Intervention model Oversee development & implementation of individual service plans; ensure documentation of client contact & progress is comprehensive & timely Supervise and conduct case conferences Coordinate delivery of care with multiple service providers Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict Provide support and guidance to direct reports when navigating various systems, including HRA, Social Security, Medicare, and Medicaid, etc.
Assist in the development of evidence-based groups, social programming and other events for tenants Perform other related duties as assigned Required
Qualifications:
Master's Degree in Social Work and an active LMSW license is required, LCSW preferred Minimum 3-5 years of experience working with populations who have experienced or are at risk of homelessness Previous supervisory experience and strong clinical and assessment skills preferred Familiarity with Critical Time Intervention principles preferred Superb collaborative skills, ability to work successfully with a wide range of internal and external stakeholders Creativity, strong problem-solving skills Demonstrated ability to work across multiple program locations while managing frequent competing demands Ability to communicate (verbally and written) with diverse populations and stakeholders Ability to travel throughout the boroughs via public transportation or vehicle Strongly preferred:
Valid NY Driver's license with a driving record in good standing and maintaining a good driving record (as defined by the organization) Preferred:
Bilingual Spanish/English If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement.
Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.
About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries.
The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture.
Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.
For more information and additional opportunities, visit:
solomonpage.
com and connect with us on Facebook , Twitter , and LinkedIn.
Opportunity Awaits.
Recommended Skills Assessments Clinical Works Communication Creativity Customer Relationship Management English Estimated Salary: $20 to $28 per hour based on qualifications.
Using a Critical Time Intervention (CTI)-informed model, the Assistant Program Director will have responsibility for a growing team of Clinical Coordinators, Program Coordinators, Housing Retention Specialists and eventually Tenant Services Coordinators.
The Light Touch Program provides time-limited services focused on housing retention, resource development, and community integration with the goal of helping formerly homeless individuals and families develop the skills, tools and resources needed to sustain long term housing retention and prevent eviction.
These services will be provided to individuals and families exiting the shelter system and moving into apartments in new developments located throughout Brooklyn and Queens.
The Assistant Program Director is responsible for ensuring that service provision is of the highest quality and is consistent with CTI-informed principles.
The Assistant Program Director will have direct supervisory responsibility for 2-4 people, and indirect oversight of between 12-15 staff.
The position also liaises with community stakeholders, funders, property management, and real estate development companies, and serves as a member of management team.
This position's hours are generally 9 AM-5 PM, Monday-Friday.
The position will be fully in-person and will provide services and supervision of staff placed at various program sites across Brooklyn and Queens.
Salary:
$75,000 - $82,000
Responsibilities:
Provide direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors Offer support, training, and quality control for intake processes, initial assessments, and the reassessment of participants, as well as closing cases as necessary and as per guidelines Assist with hiring, onboarding, training, and coaching of new staff Travel between sites to attend meetings and provide supervision Produce outcomes reports based on services provided as well as track program participants entry and exit and monitor for accuracy Manage caseload assignments and conduct case reviews with staff Provide training to staff on Critical Time Intervention model Oversee development & implementation of individual service plans; ensure documentation of client contact & progress is comprehensive & timely Supervise and conduct case conferences Coordinate delivery of care with multiple service providers Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict Provide support and guidance to direct reports when navigating various systems, including HRA, Social Security, Medicare, and Medicaid, etc.
Assist in the development of evidence-based groups, social programming and other events for tenants Perform other related duties as assigned Required
Qualifications:
Master's Degree in Social Work and an active LMSW license is required, LCSW preferred Minimum 3-5 years of experience working with populations who have experienced or are at risk of homelessness Previous supervisory experience and strong clinical and assessment skills preferred Familiarity with Critical Time Intervention principles preferred Superb collaborative skills, ability to work successfully with a wide range of internal and external stakeholders Creativity, strong problem-solving skills Demonstrated ability to work across multiple program locations while managing frequent competing demands Ability to communicate (verbally and written) with diverse populations and stakeholders Ability to travel throughout the boroughs via public transportation or vehicle Strongly preferred:
Valid NY Driver's license with a driving record in good standing and maintaining a good driving record (as defined by the organization) Preferred:
Bilingual Spanish/English If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement.
Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.
About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries.
The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture.
Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.
For more information and additional opportunities, visit:
solomonpage.
com and connect with us on Facebook , Twitter , and LinkedIn.
Opportunity Awaits.
Recommended Skills Assessments Clinical Works Communication Creativity Customer Relationship Management English Estimated Salary: $20 to $28 per hour based on qualifications.
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