Guest Services Coordinator
Position Title:
Coordinator, Guest ServicesDepartment:
Guest ServicesReports To:
Guest Services Operations ManagerFLSA Status:
Exempt / Full-Time SalaryUnion Code:
Non-UnionMinimum Pay Rate:
$58,600Maximum Pay Rate:
$60,000
Summary:
ASM Global is the world's leading venue management company and producer of live event experiences.
With over 350
premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments.
Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment.
The Guest Services Coordinator will support the Guest Services Operations manager in achieving all department goals.
The position will provide an exceptional level of service and operational support with a specific focus on general access areas of the arena.
Primary responsibilities will include scheduling for all events, monitor and track time and attendance, support with all department payroll matters.
ESSENTIAL DUTIES AND
Responsibilities:
What You Will Do Create Barclays Centers' positive reputation for excellent customer service by assisting with the hiring and training, part-time staff which includes ticket takers, ushers, guest services representatives and supervisors.
Ensure staff compliance with time and attendance policies and procedures and manage employee records and notes.
Schedule usher ticket takers, uniform room specialists, guest services representatives, and supervisors for Barclays Center Events.
Assist with preparing, planning, operating, and executing events at Barclays Center.
Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Guest Services personnel.
This includes creation and distribution of name tags and ID Badges under the guidance and direction of the Assistant Managers and Managers.
Support and distribute event paperwork tailored to usher ticket takers, guest services representatives, VIP associates, directors, uniform room specialists, and supervisors.
Assist with responding promptly to comments, questions, suggestions, and complaints received by our guests via phone, mail, email, fax, and during events.
Provide administrative support and complete projects/tasks as assigned for Guest Services Department.
Maintain and update Guest Services forms, Databases, Guest Services Center, and offices.
Assist in monitoring all department policy and procedural guidelines Perform administrative duties for Director of Guest Services and Guest Services Management Team.
CANDIDATE PROFILE:
Who You Are Two/Four-Year College Degree in Business, Communications or related area of study preferred.
Minimum of 2 years' customer/guest service experience, preferably in a sport and/or entertainment facility.
Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required.
Ability to be proactive, recognize problems and find solutions.
Excellent interpersonal, verbal, and written communication skills.
General knowledge of ABIMM or scheduling system experience preferred.
Ability to work in a face-paced environment and simultaneously manage a high level of detail across multiple projects.
Ability to commit to organizational/departmental confidentiality matters.
Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
Ability to work well within a team environment, assisting and supporting team members whenever needed.
KEY COMPETENCIES:
Skills You Possess Flexibility to work varying shifts nights, weekends, and holidays.
Must be able to stand/walk for long periods of time and have ability to lift 40 lbs.
Enthusiastic team player.
Excellent communicator able to adapt to various audiences.
Able to handle sensitive information in a professional manner.
Solution oriented individual.
Self-motivated and results driven.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
ASM Global may require an employee to perform duties outside his/her normal description.
Recommended Skills Adaptability Administration Communication Confidentiality Databases Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Coordinator, Guest ServicesDepartment:
Guest ServicesReports To:
Guest Services Operations ManagerFLSA Status:
Exempt / Full-Time SalaryUnion Code:
Non-UnionMinimum Pay Rate:
$58,600Maximum Pay Rate:
$60,000
Summary:
ASM Global is the world's leading venue management company and producer of live event experiences.
With over 350
premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments.
Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment.
The Guest Services Coordinator will support the Guest Services Operations manager in achieving all department goals.
The position will provide an exceptional level of service and operational support with a specific focus on general access areas of the arena.
Primary responsibilities will include scheduling for all events, monitor and track time and attendance, support with all department payroll matters.
ESSENTIAL DUTIES AND
Responsibilities:
What You Will Do Create Barclays Centers' positive reputation for excellent customer service by assisting with the hiring and training, part-time staff which includes ticket takers, ushers, guest services representatives and supervisors.
Ensure staff compliance with time and attendance policies and procedures and manage employee records and notes.
Schedule usher ticket takers, uniform room specialists, guest services representatives, and supervisors for Barclays Center Events.
Assist with preparing, planning, operating, and executing events at Barclays Center.
Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Guest Services personnel.
This includes creation and distribution of name tags and ID Badges under the guidance and direction of the Assistant Managers and Managers.
Support and distribute event paperwork tailored to usher ticket takers, guest services representatives, VIP associates, directors, uniform room specialists, and supervisors.
Assist with responding promptly to comments, questions, suggestions, and complaints received by our guests via phone, mail, email, fax, and during events.
Provide administrative support and complete projects/tasks as assigned for Guest Services Department.
Maintain and update Guest Services forms, Databases, Guest Services Center, and offices.
Assist in monitoring all department policy and procedural guidelines Perform administrative duties for Director of Guest Services and Guest Services Management Team.
CANDIDATE PROFILE:
Who You Are Two/Four-Year College Degree in Business, Communications or related area of study preferred.
Minimum of 2 years' customer/guest service experience, preferably in a sport and/or entertainment facility.
Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required.
Ability to be proactive, recognize problems and find solutions.
Excellent interpersonal, verbal, and written communication skills.
General knowledge of ABIMM or scheduling system experience preferred.
Ability to work in a face-paced environment and simultaneously manage a high level of detail across multiple projects.
Ability to commit to organizational/departmental confidentiality matters.
Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
Ability to work well within a team environment, assisting and supporting team members whenever needed.
KEY COMPETENCIES:
Skills You Possess Flexibility to work varying shifts nights, weekends, and holidays.
Must be able to stand/walk for long periods of time and have ability to lift 40 lbs.
Enthusiastic team player.
Excellent communicator able to adapt to various audiences.
Able to handle sensitive information in a professional manner.
Solution oriented individual.
Self-motivated and results driven.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
ASM Global may require an employee to perform duties outside his/her normal description.
Recommended Skills Adaptability Administration Communication Confidentiality Databases Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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